Customer Service & Product Policies

for Mind Mistress Linda,
your lady hypnotist

NLP Master practitionner, Montreal, Quebec, Canada
Hypnosis sessions in French and English
NLP certified since 1996

HypnoticWishes Service Policies

Policy Philosophy

Generally speaking, we want you to be a happy customer. We’ll deliver your purchases along a reasonable timescale, answer your questions, or refund you if you’re not happy – within reasonable limits. Those limits are explained below. For instance, it’s not reasonable to ask for a refund of a service or product you received a year ago. If you’re not completely satisfied, please contact us within thirty days of delivery via email or the Contact Page.

Privacy Policy

Any information submitted by site visitors and customers is private and will not be shared with any third party or person unless the customer specifically requests it (during couples counselling, for instance). This includes any data submitted via contact form, request form, email, text chat session, phone or Skype session. All your information is confidential and only accessible to your hypnotist or counselor.

Customer Service Policy

For customer service, you may expect a reply within two weeks from the time of your request. Please use the Contact Page or email and specify “Customer Service” in the subject line for a prompt answer. Other requests outside of Customer Service may have longer delays. The delay may be longer, we do our best to keep it reasonable.

What is included in Customer Service?

• Asking for recording recommendations that would best suit your needs.
• Questions about specific recordings you are considering buying, their usage and effects.
• Troubleshooting issues in using recordings you bought that do not produce expected results.
• Asking questions about session types and what to expect from them.
• Asking whether your goal is part of the services we offer or not.
• Concerns about after-effects of sessions and what to do about them.

What is NOT included in Customer Service?

• Telling us about your life without asking for a service or product.
• Asking for free life advice without asking for a service or product.
• Enquiring about what we may think of your situation and lifestyle.
• Engaging in discussions about topics of interest.

Session Appointment Requests

Allow a week for processing of session request forms when you are available within the following two weeks.

If you request sessions for a future longer than two weeks away, there may be additional delays in responding.

If your availability is limited to very specific dates, please put the date in the subject line. For instance, if you’re only available on March 3rd, and won’t be available again for a while, please use the Contact Page or email to send an additional message and specify “Session Request March 3” in the subject line. We cannot guarantee approval of new clients for sessions less than a week away, though it’s possible.

In Person Session Policy

If you wish to have an in person session, you must:

1. Have previously taken and used a phone/Skype or text chat session. This is for safety reasons, as well as due to the high rate of cancellation of those who ask for a first session in person.
2. Ask at least two weeks in advance. Please plan ahead.
3. Have a vehicle. The office is south of Montreal, Quebec, about an hour’s drive from the city.

Session Return, Refund, and Cancellation policy

-Unused Sessions Refunds: Any payments made for unused sessions will be refunded upon request. Please allow a week to process. You may use the Contact Page to make the request with the subject being “Refund Request.” Refund requests should be made within 30 days of the payment.

-Used Session Refunds: If you are unsatisfied with your purchased session after receiving it, it is also refundable upon request. Please allow a week to process.

• Note that only the last used session is refundable. If you pay for one session and don’t like it, it will be refunded in full. If you buy a five-pack of sessions, use one and don’t like it, the five-pack will also be refunded in full. However, if you pay for ten sessions and receive those ten sessions over the course of ten weeks, you cannot decide you are unsatisfied with the entire set of ten sessions. Only the last session is refundable. The sole exception is the rare case of double and triple sessions done as one long extended session – those count as “one session” for refund purposes.
• Think about it this way. If you go to a restaurant to buy and eat a sandwich, you can return it if it’s bad. But if you eat it without complaint, come back the next week, order another sandwich and eat it, then you can’t ask for last week’s sandwich to be refunded. If it was bad, why would you order another one? Buying a second sandwich on another day means you accepted the previous one was good.

-Implied Service Cancellation: Requesting a session refund terminates all current and future service relations. This means that if you ask for a session refund, you cannot later ask for another session. If you believe the service was bad, why would you ask for more? If you change your mind and later decide the refund was not justified, that the session was good and you want more, then you will have to pay once again for the refunded session before more sessions can be scheduled.

-Failed Session Rescheduled: In some cases a session may go poorly due to unforeseen circumstances. For instance, Skype may fail to connect properly, or have so many interruptions as to make the session useless. This is no one’s fault, these things happen. Your counsellor may be too sick with a cold to do a proper job. You may be called away for a family or work emergency during the call. In these sorts of cases, the session will simply be rescheduled and done again at no extra charge. To get rescheduled without charge, you must warn your counselor at the earliest possible time. If you’re sick in bed, please send a message no later than the session start time so I know not to wait, if at all possible. If you’re unconscious in the hospital, additional days of delay are understandable.

-Three Chances on Sudden Cancellations: A three strikes rule applies to repeated session interruptions. If you need to cancel sessions for any personal reasons with less than 24 hour’s notice, it counts as a strike. Mishaps happen, that’s life, and you’ll be forgiven up to three times for that. But if your spouse or work keeps interrupting sessions and forcing a reschedule, then you need to figure some way to avoid that. The first three last minute or in-session reschedulings may be free, at your counselor’s discretion. After that, you will need to pay for wasting your counselor’s time.

HypnoticWishes Product Policies

Delivery

Digital Product Delivery: Delivery of digital products such as mp3 recordings is available immediately upon completion of the purchase via credit card. You will have multiple download attempts included in the purchase. In case of technical problems this can be extended.

Physical CD Delivery: Allow three weeks for the mailing of physical CDs, as these are no longer a commonly used option. Shipping times will vary by destination. Expect delivery 2 to 3 weeks after mailing in North America, and very rarely up to six weeks. After that delay, we will assume it has been lost in the mail and send another one upon request. Accelerated shipping requests will be handled on a case per case basis via email where additional fees are discussed. You will be notified once the mailing has been done.

Delivery Options and Fees

Recordings may be delivered via mp3 download or as physical Compact Disks via standard mail. There is no shipping cost on downloads. Regular shipping cost of physical CDs is included in the price. In the case of exotic locations, additional fees may be requested if the shipping cost exceeds 20% of the purchase price of these CDs.

Export Restrictions and Undeliverable Packages Refunds: Please be aware of your country’s export policy on such products. We will attempt to ship to any desired destination but cannot ensure it will pass your country’s customs. If the shipment is returned to us undelivered you will be notified and refunded within two weeks of that return.

Refunds Requests

Unclaimed Recordings Refund Policy: Customers may ask for a full refund on any purchase of mp3s not yet downloaded or CDs not yet shipped. Allow a week for the refund to be processed. You may use the Contact Page to make the request with the subject being “Refund Request.”

Received Recordings Refund Policy: Due to the ease of copying recordings, only the last order may be refunded for a total value not exceeding $250 US. This means that if you order $1000 of recordings and request a refund, only $250 of it will be refunded. This is to avoid unreasonable abuse of the refund policy for piracy.

• Let us assume you ordered twenty mp3 recordings (each at $65), for a total value of $1300 US. You dowload three of them, try one, don’t like it, and ask for a refund. You will then get a full refund, because the total received value is $195. That’s under the $250 cap, so we trust you with it.
• In the above situation, let’s say you downloaded all twenty mp3s, tried a few, and ask for a refund. You will then be refunded the maximum amount of $250, because we have no way to verify that you erased your copies.
• In the case where only some of the purchased recordings are not to your liking, substitutions may be negotiated at the merchant’s discretion. Really, we want you to be happy with what you have and willing to purchase more. We will discuss your needs and wants, and hopefully identify which products will best serve your purposes. Those substitutions will then be unlocked for you to download.

Physical Products Returns: products may be returned to the company distribution office located at:

HypnoticWishes, 196A Montee Henrysburg, St-Bernard de Lacolle, Quebec, J0J1V0, Canada